CX Series Combi Boiler Recall Lawsuit | 2026 Latest Updates

IBC Technologies issued a voluntary recall of its CX Series Combi Boiler on August 21, 2025 because hot water can run hotter than the control panel setting, a burn hazard. Two models were affected, built in two separate production runs. About 1,100 units were sold in the United States and about 880 in Canada, through home improvement distributors between May 2023 and June 2025. The company has logged five reports of the water running too hot, with no injuries confirmed. Owners should stop hot-water use but may keep the boiler running for central heating, and the CPSC lists this as an open recall.

Latest CX Series Combi Boiler Recall Updates

August 21, 2025: CPSC Announces the CX Series Combi Boiler Recall

On August 21, 2025, the CPSC announced a voluntary recall of CX Series Combi Boilers, working with IBC Technologies and Health Canada, citing a hot-water burn hazard [1, 2]. About 1,100 units were recalled in the U.S. and about 880 in Canada. The remedy is a free in-home thermostatic mixing valve. No later recall update has been verified since the announcement.

Which CX Series Combi Boilers Are Affected?

The recall covers CX Series Combi Boilers within these models and serial-number ranges:

• CX-199 NG: serial numbers ICGFSW1-0199-230400064 through ICGFSW1-0199-240300821 (built April 2023-April 2024), and I262400165 through I162500429 (built June 2024-April 2025)
• CX-199 LP: serial numbers ICGFSW1-0199-230700336 through ICGFSW1-0199-240400827 (built April 2023-April 2024), and I262400137 through I162500430 (built June 2024-April 2025)
• CX-150 NG: serial numbers ICGFSW1-0150-230500056 through ICGFSW1-0150-240400582 (built April 2023-April 2024), and I292400198 through I102500001 (built June 2024-April 2025)
• CX-150 LP: serial numbers ICGFSW1-0150-230700192 through ICGFSW1-0150-240400583 (built April 2023-April 2024), and I442400415 through I022500103 (built June 2024-April 2025)

The model number appears on the upper left corner of the unit’s touch screen. The full model and serial number are on the rating plate inside the unit, also in the upper left corner. Boilers outside these serial ranges, or units that already had a mixing valve installed, are not part of this recall.

Why Were the CX Series Combi Boilers Recalled?

The CX Series Combi Boilers were recalled because their water heater can push the output past the temperature set on the control panel. That creates a burn hazard for anyone using the hot water. A combi boiler heats both a home’s hot water and its central-heating system from the same unit, so the same defect can affect every faucet and shower a CX-199 or CX-150 supplies. IBC Technologies found the issue through its own quality-assurance testing. It worked with the CPSC and Health Canada to recall CX-199 and CX-150 boilers built in two separate manufacturing windows from 2023 to 2025. The fix is a thermostatic mixing valve. It blends in cooler water so the output stays at a safe temperature regardless of the control-panel setting.

Reported Incidents, Injuries, or Illnesses

IBC Technologies has received five reports of the hot water temperature fluctuating in CX Series Combi Boilers while consumers used them. No injuries have been reported to the company or to the CPSC. The firm has not stated whether the five reports include units sold in the United States, Canada, or both, or the exact dates the reports were received. A report of a temperature fluctuation is not proof that a specific boiler malfunctioned, and it is not evidence of an injury. Anyone who believes a CX Series Combi Boiler caused a scald or burn can report the incident to the CPSC through SaferProducts.gov. They can also contact IBC Technologies directly.

What Should Consumers Do?

Consumers who own or installed a CX Series Combi Boiler should take the following steps:

1. Check the model number on the touch screen and the serial number on the rating plate inside the unit against the recalled ranges.
2. Stop using the boiler to heat water for washing or bathing right away. The boiler can keep running for central heating.
3. Contact IBC Technologies at 1-844-432-8422 (8 a.m.-4:30 p.m. ET, Monday-Friday), sales@ibcboiler.com, or ibcboiler.com/recalls to schedule a free repair.
4. Have a qualified technician install the free thermostatic mixing valve (Part# P-1639) once IBC schedules the visit, per IBC’s own recall notice [3].
5. Report any temperature fluctuation, scald, or burn to the CPSC through SaferProducts.gov.

Other Recalls, Warnings, or International Actions

Health Canada’s own recall notice puts the Canadian count at 876 units and the U.S. count at 1,102, more precise than the CPSC’s rounded figures. Technical Safety BC issued a matching provincial safety notice describing the same hazard and the same free in-home repair [4]. Both notices point consumers back to IBC Technologies to schedule the fix. Readers can also see the HTP gas boiler recall and NTI gas boiler recall pages for other boiler safety actions.

Legal Options

No lawsuit has been filed against IBC Technologies over the CX Series Combi Boiler recall, and no class action or multidistrict litigation has been opened. A burn or scald injury linked to the hot-water defect may support an individual product-liability claim. Still, a recall does not automatically establish liability or eligibility for compensation.

Filing Deadlines

Deadlines for filing a product-related claim come from state law, not from the terms of this recall, and they can be strict. How much time a person has usually depends on where they live and when they discovered the harm. A missed deadline can end a claim, even one backed by strong evidence. Anyone considering a claim tied to this boiler should check with a lawyer promptly.

Frequently Asked Questions

How Do I Get My CX Series Combi Boiler Fixed?

IBC Technologies fixes a recalled CX Series Combi Boiler for free. A licensed contractor installs the CX Recall Field Kit, which includes the mixing valve and a software update. The contractor then submits a labor claim so IBC covers the cost instead of the homeowner.

Can I Keep Using My CX Series Combi Boiler for Central Heating?

Yes, you can keep using a CX Series Combi Boiler for central heating, because the recall affects domestic hot water (DHW) use only. A boiler already fitted with a mixing valve, or one not used for DHW, keeps operating normally while the owner arranges the free repair.

Who Manufactures the CX Series Combi Boiler?

IBC Technologies Inc. manufactures the CX Series Combi Boiler in Canada. The recalled U.S. units are imported by IBC Technologies USA Inc., based in Lawnside, New Jersey, which coordinated the recall with the CPSC alongside Health Canada.

How Would I Find Out About a CX Series Combi Boiler Recall Lawsuit?

You would find out about a CX Series Combi Boiler recall lawsuit by checking the Judicial Panel on Multidistrict Litigation’s public docket, which the panel updates on the first business day of each month.

Is the CX Series Combi Boiler Recall Still Active?

Yes, the CX Series Combi Boiler recall is still active. CPSC Recall 25-441 remains open, the repair remedy is still underway, and the notice lists no closure date, so eligible owners can still request the free mixing-valve installation.

What Should I Do If My CX Series Combi Boiler’s Water Feels Too Hot?

If your CX Series Combi Boiler’s water feels too hot, stop using it for bathing right away. For any other concern about the boiler’s condition, IBC Technologies advises shutting off its electrical power and gas supply and calling a licensed contractor for an inspection.

References

1. https://www.cpsc.gov/Recalls/2025/Combi-Boilers-Recalled-Due-to-Burn-Hazard-Manufactured-by-IBC-Technologies
2. https://recalls-rappels.canada.ca/en/alert-recall/cx-series-combi-boilers-recalled-due-burn-hazard
3. https://www.ibcboiler.com/support-2/recall-notice-cx/
4. https://www.technicalsafetybc.ca/public-safety/recalls/cx-series-combi-boilers