Urban Arrow Family Next Recall Lawsuit | 2026 Latest Updates

Gazelle USA, LLC recalled about 320 Urban Arrow FamilyNext Pro Cargo E-Bikes on January 29, 2026, working with the U.S. Consumer Product Safety Commission. The recall covers one cargo e-bike model sold across the United States. The Fidlock buckle that secures a child in the cargo box can fail to fully latch, an injury hazard to children. The company continues to monitor reports of the issue, and no injuries have been reported so far. The recall is open, and the CPSC lists no closure date. Owners should stop using the e-bike right away and contact Gazelle USA or an authorized dealer to arrange a free buckle repair.

Latest Urban Arrow FamilyNext Pro Cargo E-Bikes Recall Updates

January 29, 2026: Gazelle USA Recalls Urban Arrow FamilyNext Pro Cargo E-Bikes

Gazelle USA, LLC announced a voluntary recall (Recall No. 26-236) of about 320 Urban Arrow FamilyNext Pro Cargo E-Bikes, confirmed by the CPSC and by Urban Arrow’s own recall page [1, 2]. The Fidlock buckle in the cargo box can fail to click fully closed, the defect behind the recall. Gazelle USA had received three reports of this problem, with no injuries reported so far.

Which Urban Arrow Family Next Vehicles Are Affected?

The recall covers one Urban Arrow Family Next cargo e-bike model, identified by these details:

• Model: Urban Arrow FamilyNext Pro Cargo E-Bike, sold in a single style, in green and black
• Frame and cargo box: an aluminum frame paired with a foam (EPP) cargo box, about 105 inches long and 28 inches wide
• Latch: a Fidlock buckle secures the bench inside the cargo box, where a child rides
• Marking: the words “Urban Arrow” are imprinted on the bottom of the cargo box
• Units: about 320 of these e-bikes were sold in the United States

Owners can check whether their e-bike is part of the recall by comparing the cargo-box imprint, frame and buckle above. The recall does not extend to other Urban Arrow bikes that use a different cargo box or buckle design.

Why Was Urban Arrow Family Next Recalled?

Urban Arrow Family Next e-bikes were recalled because their Fidlock buckle can fail to close completely around a child in the cargo box. That is an injury hazard. Gazelle USA identified the problem after owners reported that the buckle sometimes did not click fully closed. The company reviewed the reports with the CPSC before announcing the recall on January 29, 2026, through its Fast Track Recall process. Gazelle USA offered a free repair: an authorized dealership installs a replacement buckle at no cost to the owner. The defect involves the buckle only. The frame and cargo box are not affected.

Reported Incidents, Injuries, or Illnesses

Gazelle USA has received three reports of the Fidlock buckle not fully latching in the cargo box. No injuries have been reported in connection with the defect as of the recall announcement. The three reports came from owners in the United States. The recall notice does not list a specific reporting cutoff date beyond the January 29, 2026 announcement. A report of a buckle not latching is not proof the defect caused harm in every case. Gazelle USA continues to track new reports as they come in. Anyone who experiences a buckle problem is encouraged to file a report. This applies whether or not it causes an injury, and reports go to Gazelle USA or the CPSC.

What Should Consumers Do?

Owners of a recalled Urban Arrow FamilyNext Pro Cargo E-Bike should take these steps right away:

1. Stop using the e-bike immediately, especially with a child riding in the cargo box.
2. Contact Gazelle USA or an authorized Urban Arrow dealer to schedule the free buckle repair: call 800-838-5388 (Monday through Friday, 9 a.m. to 5 p.m.), email service.na@urbanarrow.com, or visit https://urbanarrow.com/en-na/recall.
3. Report a buckle problem to the CPSC through SaferProducts.gov or the CPSC Hotline at 800-638-2772.
4. Keep the e-bike out of use until an authorized dealer confirms the buckle has been replaced.

Legal Options

No multidistrict litigation (MDL) has been consolidated over the Urban Arrow FamilyNext buckle recall, based on the JPML pending-MDL list, which carries no matching entry as of September 28, 2026 [3]. A recall does not automatically establish liability or eligibility for compensation. Schmidt & Clark is investigating claims for families whose child may have been hurt by the buckle defect. The firm offers a free, no-obligation case review.

Filing Deadlines

Deadlines for a product-liability claim come from state law, not from this recall itself, and they differ across the country. They also depend on when the injury and its cause were discovered. Some states start the clock at diagnosis. Missing that window can end a claim even with strong facts. Speaking with a lawyer promptly is the safest next step. This general guidance cannot replace advice about your specific timeline.

Frequently Asked Questions

Do I Need a Lawsuit to Already Exist to Request a Free Case Review?

No, you do not need a lawsuit, class action or MDL to already exist to request a free case review from Schmidt & Clark. The firm reviews claims for families whose child may have been hurt, whether or not a case has been filed.

What Is the Urban Arrow FamilyNext Recall Number?

The Urban Arrow FamilyNext Pro Cargo E-Bike recall carries CPSC Recall No. 26-236, the number owners and dealers use when requesting the free buckle repair or reporting a new problem.

Who Manufactures the Urban Arrow FamilyNext E-Bike?

Urban Arrow FamilyNext Pro Cargo E-Bikes are manufactured in Vietnam. Gazelle USA, LLC imports them into the United States and is based in Santa Cruz, California, the company that carried out this recall.

What Is Fidlock?

Fidlock GmbH makes the buckle used to secure a child inside the Urban Arrow FamilyNext cargo box. That same buckle is now at the center of this recall, which offers a free repair.

How Do I Report a Problem with My Urban Arrow FamilyNext E-Bike?

To report a problem with an Urban Arrow FamilyNext e-bike, use the steps above to reach Gazelle USA, or report it to the CPSC through SaferProducts.gov, by phone at 800-638-2772, or by TTY at 800-638-8270.

What Type of Recall Is This?

This recall is a specific type: a voluntary recall that Gazelle USA carried out through the CPSC’s Fast Track Recall process, in cooperation with the U.S. Consumer Product Safety Commission.

References

1. https://www.cpsc.gov/Recalls/2026/Gazelle-USA-Recalls-Urban-Arrow-FamilyNext-Pro-Cargo-E-Bikes-Due-to-Injury-Hazard
2. https://urbanarrow.com/en-na/recall
3. https://www.jpml.uscourts.gov/pending-mdls-0