iStore Power Bank Recall Lawsuit | 2026 Latest Updates

iStore Magnetic Wireless Power Banks, model IST-09991/W05, were recalled on July 17, 2025 because their battery can overheat and catch fire during charging. The recall covers about 8,520 sold in the United States. The U.S. Consumer Product Safety Commission and Health Canada announced the Fast Track recall, which is ongoing. It offers a refund. Stop using the recalled unit right away. The iStore power bank has not been named in a lawsuit, MDL or class action. Reports describe three cases of overheating and exploding, with one minor burn.

Latest iStore Power Bank Recall Updates

July 17, 2025: CPSC and Health Canada Announce the Recall

On July 17, 2025, the U.S. Consumer Product Safety Commission announced a Fast Track recall of about 8,520 iStore power banks with model number IST-09991/W05 [1]. Health Canada joined the recall the same day [2]. Tomauri Inc. of Ontario, Canada imported the power banks. The remedy is a refund.

Which iStore Power Banks Are Affected?

Only one model is recalled. The model number and UPC are on the back of the power bank. Check yours against these details:

• Model number IST-09991/W05 only, printed on the back
• UPC 776704099915 (7-76704-09991-5)
• Black, rectangular design, 5000 mAh portable charger
• iStore logo engraved on the front
• Sold from February 2023 through May 2025 for between $46 and $65
• Sold at airport vending machines and stores nationwide, and online at iStore.co
• 6,412 units sold in Canada, according to Health Canada

Why Were iStore Power Banks Recalled?

iStore Power Banks were recalled because the lithium-ion battery can overheat and ignite while charging, posing fire and burn hazards. Health Canada describes the same problem. It says the product may overheat and expand during normal use, causing a burn and fire hazard. The company’s recall page says it is conducting the voluntary recall “to keep our customers safe and to prevent potential injuries” [3]. Health Canada, CPSC and iStore carried out the recall jointly. A recall does not say the company was at fault.

Reported Incidents, Injuries, or Illnesses

CPSC says the company received three reports of power banks overheating and exploding while they were charging. One incident caused a minor burn to the victim’s arm. The reports also include property damage of about $15,000. Reports are not proof that the power bank caused every incident. Health Canada gives different counts. It says the company had one reported incident in Canada as of May 30, 2025, and two reports of injury in the United States.

What Should Consumers Do?

Follow these steps to stop the hazard and claim your refund:

1. Stop using the power bank immediately.
2. Photograph the front with “Recalled” and the date written in permanent marker.
3. Photograph the back, showing the model number.
4. Email both photos to recall@istore.co, or go to istore.co/pages/battery-recall. A receipt is requested but not required.
5. Call iStore at 800-268-4049, 9 a.m. to 5 p.m. ET, Monday through Friday, if you need help.
6. Do not return the product. Follow local and state hazardous waste rules, and call your household hazardous waste center first.
7. Do not put the power bank in the trash, general recycling or battery recycling boxes.

Legal Options

A person who suffered a burn or property damage from a recalled iStore power bank may ask a lawyer whether a product liability claim exists. No lawsuit, MDL or class action names the iStore power bank. A recall does not automatically mean the company is liable or that anyone is eligible for a claim. Keep these records: photos of the power bank and any damage, proof of purchase, medical records and repair or replacement bills.

Frequently Asked Questions

Do I Get a Refund for the Recalled iStore Power Bank?

Yes, you can get a refund for the recalled iStore power bank. The refund is the full purchase price plus postage, paid by check or PayPal. iStore expects to pay within 5 business days.

Who Makes the Recalled iStore Power Bank?

The recalled iStore power bank is made in China. Health Canada names CYD Electronics (Shenzhen) Co. Ltd. as the manufacturer and Tomauri Inc. of Markham, Ontario as the retailer. Tomauri imported the power banks for the American market.

Can I Sell or Give Away a Recalled iStore Power Bank?

No, you cannot sell or give away a recalled iStore power bank. Federal law prohibits selling products subject to a voluntary recall in the United States. Canada’s Consumer Product Safety Act also prohibits redistributing, selling or giving away recalled products.

How Do I Report a Problem with the Recalled iStore Power Bank?

You can report a problem with the recalled iStore power bank to CPSC. Report injuries at SaferProducts.gov, call the CPSC hotline at 800-638-2772, or use the CPSC recall complaint form if the remedy does not work.

How Can Canadian Owners Get a Refund for the Recalled iStore Power Bank?

Canadian owners of the recalled iStore power bank can call iStore at 1-800-268-4049 for a full refund, according to Health Canada. The Health Canada notice also lists recall@istore.ca as the email address for the recall.

What Does the Recalled iStore Power Bank Look Like?

The recalled iStore power bank measures 3 inches by 2 inches by 0.25 inches and weighs around 3.2 ounces. It came with a USB-C to USB-C cable about 12 inches long. Some units also have iStore printed above the model number.

References

1. https://www.cpsc.gov/Recalls/2025/iStore-Magnetic-Wireless-Power-Banks-Recalled-Due-to-Fire-and-Burn-Hazards-Imported-by-Tomauri
2. https://recalls-rappels.canada.ca/en/alert-recall/istore-branded-magnetic-wireless-power-banks-5000-mah-charger-recalled-due-burn-hazard
3. https://istore.co/pages/battery-recall