GM Tire Jack Lawsuit Update: Injuries, Recall Status, and Legal Options

Although frequently called the GM tire jack recall, the action is officially designated Customer Satisfaction Program N252507990, not a federal safety recall. GM is offering free replacement jack handle components through December 31, 2027.

Owners should contact an authorized GM dealer to determine whether their vehicle is included. Individuals injured while using an allegedly defective tire jack may also have grounds for an individualized product-liability evaluation, depending on the incident and available evidence.

Quick Facts

• Product: Tire jack lifting rods and handle components supplied with certain 2025 GM vehicles.
• Program: GM Customer Satisfaction Program N252507990, issued November 18, 2025.
• Affected vehicles: Certain Cadillac Escalade, Chevrolet Silverado, Tahoe, Suburban, GMC Sierra, and Yukon models.
• Remedy: Free replacement of affected jack handle components through December 31, 2027.

Latest News on the GM Tire Jack Recall

November 2026

A November 11, 2026 review of publicly available manufacturer communications and vehicle-service records confirms that GM Customer Satisfaction Program N252507990 remains documented. The underlying program concerns jack kit lifting rods that may be outside manufacturing specifications [1].

A vehicle-history report generated November 11, 2026, separately identifies N252507990 for an affected 2025 Chevrolet Silverado 1500 and lists the remedy as available. This provides a current example of the program appearing in vehicle-service records, although eligibility and completion status must be checked individually for each vehicle [2].

The November review also examined NHTSA’s public recall guidance. NHTSA explains that its safety-recall VIN lookup does not include manufacturer customer-service campaigns or other non-safety programs [3].

Accordingly, the absence of N252507990 from a vehicle’s federal safety-recall results does not establish that the vehicle is excluded from GM’s customer satisfaction program. Owners must obtain confirmation through an authorized dealership.

The reviewed manufacturer and regulatory records do not identify a confirmed number of injuries, fatalities, or affected vehicles. They also do not establish a newly announced federal safety recall involving the lifting rod.

No GM tire jack injury lawsuit, nationwide settlement, or court judgment was independently established by the manufacturer and regulatory records reviewed. This is a limited finding, not a representation that every state and federal court docket has been searched.

November 2025

On November 18, 2025, GM issued Customer Satisfaction Program N252507990, titled “Jack Kit Lifting Rod Specification.” The bulletin identified certain 2025 trucks and SUVs potentially equipped with an out-of-specification jack lifting rod.

GM directed dealerships to replace the affected jack handle components at no charge. The manufacturer identified replacement part number 22925284 for SUV applications and 22925285 for pickup applications.

The service bulletin requires dealers to verify eligibility through GM’s Investigate Vehicle History system. The program remains scheduled through December 31, 2027, after which any applicable warranty determines coverage.

GM Authority independently reported the program in November 2025, identifying potentially affected GMC Sierra and Yukon vehicles and describing concerns involving the lifting rod’s performance during tire changes [4].

Event	Month/Year	Type	Status	Source	Notes
Current vehicle-service record	November 2026	Program status evidence	Remedy available for identified vehicle	[2]	Individual vehicle record, not fleetwide status
Regulatory guidance review	November 2026	Regulatory verification	Reviewed	[3]	Non-safety campaigns excluded from VIN recall results
GM program documentation review	November 2026	Manufacturer communication review	Reviewed	[1]	Dealer repair instructions remain documented
GM jack issue coverage	November 2025	Automotive reporting	Published	[4]	Potential equipment performance concerns
GM customer satisfaction program	November 2025	Manufacturer service campaign	Issued	[1]	Free replacement through December 2027

What Is the GM Tire Jack Recall?

The GM tire jack recall commonly refers to a manufacturer program addressing lifting rods supplied with factory tire jack kits. These components help operate the jack when raising a vehicle to replace a tire.

GM officially classifies the action as Customer Satisfaction Program N252507990 rather than an NHTSA safety recall. The distinction matters because manufacturer service campaigns and federally designated safety recalls have different regulatory reporting requirements.

The program provides replacement components for eligible vehicles. Owners should have an authorized dealership verify whether their particular vehicle is covered.

Which GM Vehicles Are Affected?

GM’s November 2025 service bulletin identifies the following 2025 model-year vehicles as potentially included:

• 2025 Cadillac Escalade
• 2025 Cadillac Escalade ESV
• 2025 Chevrolet Silverado 1500
• 2025 Chevrolet Silverado 2500HD and 3500HD
• 2025 Chevrolet Tahoe
• 2025 Chevrolet Suburban
• 2025 GMC Sierra 1500
• 2025 GMC Sierra 2500HD and 3500HD
• 2025 GMC Yukon
• 2025 GMC Yukon XL

Not every vehicle within these model lines is necessarily affected. Eligibility is VIN-specific and must be confirmed through GM’s dealer system.

What’s the Problem With GM Tire Jacks?

GM identified certain jack kit lifting rods that may be outside manufacturing specifications. Because the lifting rod helps operate the vehicle jack, improper component dimensions or performance could interfere with the lifting process.

An equipment malfunction during a roadside tire change may create hazardous conditions involving vehicle movement or unstable lifting. However, GM’s bulletin does not establish that the affected rods cause jack collapse or identify a specific injury mechanism.

The prescribed correction is replacement of the affected jack handle components with parts matching GM’s specifications.

What Injuries Could a Defective Tire Jack Cause?

Tire-changing equipment handles substantial vehicle weight. If lifting equipment malfunctions or a raised vehicle moves unexpectedly, nearby individuals may suffer crushing or impact injuries.

Potential injuries include:

• Crushed hands, feet, or fingers
• Bone fractures and dislocations
• Soft-tissue injuries and lacerations
• Head injuries and concussions
• Back or spinal injuries
• Traumatic amputations in severe incidents
• Fatal crushing injuries

These are general lifting-equipment hazards, not confirmed injuries involving GM Customer Satisfaction Program N252507990. The reviewed program documentation does not report a specific number of related injuries or deaths.

Drivers should never get beneath a vehicle supported only by a tire-changing jack. Work requiring access underneath a raised vehicle calls for properly rated support equipment and appropriate safety precautions.

How Can Owners Obtain the Free GM Tire Jack Repair?

GM provides free replacement jack handle components for eligible vehicles through December 31, 2027. The work is performed by authorized GM dealerships after program eligibility has been confirmed.

Owners should follow these steps:

1. Locate the vehicle’s 17-character identification number.
2. Contact an authorized Chevrolet, GMC, or Cadillac dealership.
3. Request an eligibility check for Customer Satisfaction Program N252507990.
4. Ask the dealer to confirm replacement-part availability.
5. Schedule the service before December 31, 2027.

The bulletin identifies part number 22925284 for SUV applications and 22925285 for pickup applications. Dealers use the VIN and GM Electronic Parts Catalog to select the correct component.

The manufacturer instructs technicians to remove the jack tool kit, replace the lifting rod, and return the kit to its storage location. The vehicle itself does not require a complete jack-system replacement under the published procedure.

How Do I Check Whether My GM Vehicle Is Included?

GM requires dealerships to use the Investigate Vehicle History system within Global Warranty Management to confirm program eligibility. The bulletin specifically states that a general service-information VIN search is insufficient for this purpose.

Owners may separately use NHTSA’s recall database to check for federal safety recalls affecting their vehicles. However, NHTSA explains that customer-service campaigns are not necessarily displayed in its public safety-recall lookup.

Vehicle owners should therefore request a specific dealership check for N252507990 even if the NHTSA website reports no unrepaired safety recalls.

GM Tire Jack Program Contact Information

Owners can obtain service information through an authorized dealership or GM customer assistance center:

• Chevrolet, Buick, and GMC Customer Assistance: 1-866-467-9700
• Cadillac Customer Assistance: 1-800-333-4223
• GM service website: https://www.gm.com/service
• NHTSA recall information: https://www.nhtsa.gov/recalls
• Program number: N252507990
• Free-service deadline: December 31, 2027

Owners should arrange the prescribed repair rather than modifying the lifting rod themselves. An authorized dealer can confirm eligibility and document completed service.

Could GM Be Liable for Tire Jack Injuries?

Product-liability law may permit an injured person to seek compensation when evidence establishes that defective equipment caused harm. Depending on applicable law, claims may involve manufacturing defects, defective design, inadequate warnings, negligence, or breach of warranty.

Potential responsibility depends on the equipment’s condition, how it was used, the alleged defect, and the circumstances of the injury. The existence of a customer satisfaction program does not automatically establish negligence or legal liability.

Any injury claim involving GM lifting equipment would require individualized factual and legal analysis.

Who May Be Affected by the GM Tire Jack Issue?

Owners of eligible 2025 Cadillac, Chevrolet, and GMC vehicles may qualify for free replacement of their jack handle components. Program participation does not require an injury or equipment failure.

Individuals who experienced jack malfunctions, injuries, or property damage may have additional concerns beyond the service remedy. Relevant documentation should be preserved when an equipment defect is suspected.

Do I Qualify for a GM Tire Jack Lawsuit?

The following questions may help determine whether an incident warrants legal evaluation:

• Did you own or use a GM vehicle potentially covered by Customer Satisfaction Program N252507990?
• Did the vehicle’s tire jack or lifting rod malfunction during a tire change?
• Did the incident cause a documented physical injury requiring medical treatment?
• Do you have photographs, service records, medical documentation, or other evidence supporting the incident?

Answering yes does not establish eligibility or guarantee compensation. An attorney can evaluate the equipment, alleged defect, medical causation, damages, and applicable filing deadlines.

What Evidence Is Important in a GM Tire Jack Lawsuit?

Preserving information about the vehicle and lifting equipment may help determine whether a defect contributed to an injury.

Relevant documentation may include:

• Vehicle identification number and model information
• Original jack and lifting-rod components
• Photographs of the equipment and incident location
• GM customer satisfaction notices
• Dealer inspection and repair records
• Medical records and treatment expenses
• Witness statements and incident reports
• Property damage and lost-income records

Owners should not continue using equipment they reasonably believe is unsafe. An attorney may provide guidance concerning preservation and inspection of potentially relevant components.

What Compensation May Be Available?

Potential damages in qualifying product-liability claims may include medical expenses, rehabilitation costs, lost income, reduced earning capacity, pain and suffering, permanent impairment, and other legally recognized losses.

Serious crushing injuries can require prolonged medical care or rehabilitation. Compensation amounts vary by case. Past results do not guarantee future outcomes.

Speak With a GM Tire Jack Lawyer

If you suffered injuries involving an allegedly defective GM tire jack or lifting rod, a product-liability attorney can review the vehicle, equipment, incident, and medical documentation. A free case review can help determine whether the evidence and applicable law support a potential injury claim.

How Does a GM Tire Jack Lawsuit Work?

1. Free case review. An attorney evaluates the equipment, incident, injuries, and supporting records.
2. Investigation. Evidence may include manufacturer communications, photographs, service records, medical documents, and technical evaluations.
3. Filing. If supported by the evidence and applicable law, a claim may be filed against potentially responsible parties.
4. Discovery/negotiation. The parties may exchange evidence, evaluate causation and damages, and discuss settlement.
5. Resolution. The case may conclude through settlement, dismissal, court ruling, or trial.

Frequently Asked Questions

What is the GM Tire Jack Recall?

The GM Tire Jack Recall commonly refers to Customer Satisfaction Program N252507990, covering out-of-specification jack lifting rods in certain 2025 vehicles. GM classifies the action as a customer satisfaction program rather than a federal safety recall.

Which vehicles are included in the GM Tire Jack Recall?

Potentially affected vehicles include certain 2025 Chevrolet Silverado, Tahoe, and Suburban; GMC Sierra and Yukon; and Cadillac Escalade models. A dealership must confirm individual eligibility using the vehicle identification number.

What is wrong with the GM tire jack?

GM states that certain factory jack kit lifting rods may not meet specifications. The published bulletin does not establish a specific mechanism of jack collapse or document related injuries.

How much does the GM tire jack repair cost?

Eligible owners receive replacement jack handle components free of charge through December 31, 2027. After that deadline, any applicable vehicle warranty determines whether the repair remains covered.

Have injuries been reported involving GM tire jacks?

The reviewed GM customer satisfaction documents do not identify a confirmed injury or fatality count associated with N252507990. Potential hazards involving lifting equipment should not be presented as verified incidents involving this specific program.

Can I file a GM Tire Jack Lawsuit?

An individual injured by allegedly defective GM lifting equipment may have a potential claim if the evidence and applicable law support liability. Eligibility depends on the equipment, incident circumstances, causation, damages, and filing deadlines.

Is there a GM tire jack settlement?

The reviewed manufacturer and regulatory materials establish a free-service program, not a documented nationwide injury settlement. The review did not include an exhaustive search of every court docket, so individual litigation or settlement status requires separate verification.

References

1. https://oemdtc.com/tsb/11025603/
2. https://autocheck.web.dealer.com/
3. https://www.nhtsa.gov/recalls
4. https://gmauthority.com/blog/2025/11/select-gmc-sierra-and-yukon-units-need-a-new-jack-kit-lifting-rod/