Giantex Steam Sauna Recall Lawsuit Investigation

Portable steam saunas sold under the Giantex and Costway names are under an open, voluntary recall announced May 28, 2026. About 1,000 units are affected across 11 model numbers, recalled by Giantex Inc. under the agency’s oversight. The recalled saunas carry a burn hazard tied to the position of the internal steam diffuser, and consumers have reported burns to their extremities as a result. Consumers should stop using the recalled sauna right away. They should unplug the unit, cut its power cord, and contact Giantex for a full refund. No lawsuit or class action has been filed over this recall yet.

Latest Giantex Steam Sauna Recall Updates

May 28, 2026: CPSC Announces Giantex Steam Sauna Recall

The U.S. Consumer Product Safety Commission announced a voluntary recall (Recall No. 26-506) of about 1,000 Giantex and Costway portable steam saunas on May 28, 2026, in cooperation with Giantex Inc [1]. Giantex identified the steam diffuser’s position as the hazard behind the recall. More on the defect appears later on this page. No other dated recall or legal event has been confirmed since this announcement.

Which Giantex Steam Saunas Are Affected?

The recall covers 11 model numbers across the BA7635US, BA7733US, and BA7579US series. They were sold in black, copper, beige, blue, green, and pink enclosures marked “Giantex” or “Costway”:

• BA7635US-BK (SKU GT7635US-BABK)
• BA7635US-CF (SKU GT7635US-BACF)
• BA7635US-GR (SKU GT7635US-GR-BA)
• BA7635US-NY (SKU GT7635US-BANY)
• BA7733US-BK (SKU GT7733US-BK-AB)
• BA7733US-CF (SKU GT7733US-CF-AB)
• BA7733US-GR (SKU GT7733US-GR-AB)
• BA7733US-PI (SKU GT7733US-PI-AB)
• BA7579US-BK (SKU GT7579US-BK-BA)
• BA7579US-CF (SKU GT7579US-CF-BA)
• BA7579US-GR (SKU GT7579US-GR-BA)

Each set also includes a folding chair, foot roller, felt mat, and remote control, so the accessories alone do not identify a recalled unit. Consumers who cannot locate their identifiers can confirm their unit with Giantex directly, using the contact information in “What Should Consumers Do?” below.

Why Were Giantex Steam Saunas Recalled?

Giantex Steam Saunas were recalled because the steam diffuser inside the enclosure has no fixed position, according to Giantex’s own recall notice [2]. It can sit too close to a user’s extremities, letting hot steam contact the skin. Giantex says the saunas may have a design defect in the diffuser’s placement, separate from any manufacturing or labeling error. The recall notice lists this same hazard description across all 11 recalled models in the three series above. Giantex’s recall notice keeps this design explanation separate from the burns it produced, which are documented in the incident reports below. The recall does not by itself say every unit will malfunction. It identifies a hazard present in the design that CPSC and Giantex judged serious enough to warrant a refund remedy.

Reported Incidents, Injuries, or Illnesses

Giantex has received nine reports of incidents involving the recalled saunas, all describing burns to consumers’ extremities, including one second-degree burn. The recall notice does not break down the remaining eight by severity. These nine reports reflect complaints made directly to Giantex as of the May 28, 2026 recall announcement, the most recent count available. These nine reports are not a count of every person who may have been affected, and a report alone is not proof that a specific unit caused a specific injury. Anyone who used a recalled sauna and got a burn, blister, or other skin injury should still follow the safety steps below. They should also save any documentation of the injury and consider seeing a doctor if symptoms are severe.

What Should Consumers Do?

If you own a recalled Giantex or Costway steam sauna, follow these steps from Giantex’s own safety notice [3]:

1. Stop using the portable steam sauna immediately, even if it appears to be working normally.
2. Confirm your model number and SKU against the recall list above, both printed on the item packaging.
3. Unplug the sauna and destroy it by cutting the power cord to the heating unit, as Giantex instructs.
4. Email a clear photo of the destroyed unit to support@giantex.com, or submit it online at https://www.giantex.com/pages/recall.
5. Contact Giantex toll-free at 844-242-1885 for your refund. You can also reach the CPSC’s Consumer Hotline at 800-638-2772 to report a safety concern.

Legal Options

Reported burn injuries linked to a recalled product like the Giantex steam sauna may support a product-liability claim against the maker. Whether that claim works depends on the facts of the injury. A recall does not automatically establish liability or eligibility for compensation. Consumers who were burned while using a recalled sauna and want to understand their options can request a free case review from Schmidt & Clark.

Frequently Asked Questions

What If Giantex Does Not Honor My Refund Request?

If Giantex does not honor a refund request, consumers can file a recall complaint directly with the CPSC. The agency’s online complaint form is meant for cases where a company is not responding to its own recall remedy.

How Long Does the Giantex Steam Sauna Refund Take?

The Giantex steam sauna refund is issued within 7 days of submitting proof that the unit was destroyed. That timeline comes from Giantex’s own recall notice, which also asks for a photo of the cut power cord before releasing payment.

Why Can’t Users See the Steam Diffuser to Avoid It?

Users can’t see the steam diffuser to avoid it because the sauna enclosure surrounds the body while the head stays outside. Giantex’s safety notice cites this design as the reason consumers may not notice the diffuser’s position before a burn occurs.

Is Costway Also Part of the Giantex Steam Sauna Recall?

Yes, Costway is also part of the Giantex steam sauna recall. The CPSC notice names the product “Giantex and Costway 2-liter and 3-liter Portable Steam Saunas.” The enclosures are imprinted with either the Giantex or Costway name. Giantex Inc. is the sole distributor listed.

Were Steam Saunas Sold Before January 2023 Also Recalled?

Steam saunas sold before January 2023 are identified by model number and SKU, not by purchase date. Giantex’s own recall notice states the affected models were sold beginning in November 2022, earlier than the CPSC notice’s stated Amazon and Walmart sale window of January 2023 through December 2025.

Can I Get My Refund Directly Through Amazon Instead of Giantex?

Getting a refund directly through Amazon is possible, according to Giantex’s product recall notice. Consumers may contact the company by email, phone, or directly on Amazon to receive a full refund for an affected steam sauna.

References

1. https://www.cpsc.gov/Recalls/2026/Giantex-Recalls-Giantex-and-Costway-Portable-Steam-Saunas-Due-to-Burn-Hazard
2. https://www.giantex.com/pages/product-recall-notice
3. https://www.giantex.com/pages/important-safety-recall-giantex-portable-steam-saunas