Costway Steam Sauna Recall Lawsuit Investigation

Giantex and Costway 2-liter and 3-liter portable steam saunas are under a voluntary recall the manufacturer announced with the U.S. Consumer Product Safety Commission on May 28, 2026. About 1,000 of the sets, sold through Amazon and Walmart, are affected. The sauna’s steam diffuser has no fixed position and can sit close to a user’s skin. Since a user’s head stays outside the enclosure during use, hot steam can reach the body without warning. Giantex has logged nine reports of burns, including one second-degree burn. Owners should stop using the sauna, unplug it, and contact Giantex for a full refund. The recall remains open, and no closure notice has been issued.

Latest Costway Steam Sauna Recall Updates

May 28, 2026: CPSC Announces the Recall

The U.S. Consumer Product Safety Commission announced a voluntary recall of about 1,000 Giantex and Costway portable steam saunas on May 28, 2026, citing a burn hazard [1]. The saunas were sold online at Amazon and Walmart from January 2023 through December 2025 for between $68 and $100. Giantex is offering owners a full refund after they submit proof the unit was destroyed.

Which Costway Steam Saunas Are Affected?

The recall covers 11 model number and SKU pairs, sold as Giantex- or Costway-branded 2-liter and 3-liter sauna sets:

• Recalled Costway or Giantex steam sauna set, model number BA7635US-BK, SKU GT7635US-BABK
• Recalled Costway or Giantex steam sauna set, model number BA7635US-CF, SKU GT7635US-BACF
• Recalled Costway or Giantex steam sauna set, model number BA7635US-GR, SKU GT7635US-GR-BA
• Recalled Costway or Giantex steam sauna set, model number BA7635US-NY, SKU GT7635US-BANY
• Recalled Costway or Giantex steam sauna set, model number BA7733US-BK, SKU GT7733US-BK-AB
• Recalled Costway or Giantex steam sauna set, model number BA7733US-CF, SKU GT7733US-CF-AB
• Recalled Costway or Giantex steam sauna set, model number BA7733US-GR, SKU GT7733US-GR-AB
• Recalled Costway or Giantex steam sauna set, model number BA7733US-PI, SKU GT7733US-PI-AB
• Recalled Costway or Giantex steam sauna set, model number BA7579US-BK, SKU GT7579US-BK-BA
• Recalled Costway or Giantex steam sauna set, model number BA7579US-CF, SKU GT7579US-CF-BA
• Recalled Costway or Giantex steam sauna set, model number BA7579US-GR, SKU GT7579US-GR-BA

The enclosure comes in black, copper, beige, blue, green, or pink, with “Giantex” or “Costway” printed on the front, and the exact model number and SKU appear on the product packaging.

Why Were the Costway Steam Saunas Recalled?

The Costway steam saunas were recalled because their steam diffuser has no fixed spot inside the enclosure. It can sit too close to a user’s skin and pose a real burn risk. Because the enclosure keeps the user’s head outside it, a person cannot see the diffuser to move it away. Hot steam can then touch the skin without warning during normal use at home or elsewhere. Giantex reported the risk to the CPSC after owners of the recalled sets described burns to their skin. The two then agreed to a voluntary recall instead of a mandatory order requiring a wider response.

Reported Incidents, Injuries, or Illnesses

Giantex has received nine reports of incidents involving the recalled steam saunas. Each report described burns to the user’s extremities, and one of the nine involved a second-degree burn. The CPSC notice does not give a reporting cutoff date or the incidents’ geography beyond noting where the saunas were sold. It also does not break the nine reports down by state or by model number. A report to Giantex or the CPSC is not the same as a confirmed cause. The count reflects what each consumer described, rather than any official determination of fault. These reports were part of the basis for the recall Giantex and the CPSC arranged together, and a second-degree burn like the one reported here generally needs medical evaluation. Mayo Clinic’s first-aid guidance calls for cooling a minor burn under cool running water for about 10 minutes right away [2]. It also calls for emergency care for a major burn, or one that affects the eyes, mouth, hands, or genitals.

What Should Consumers Do?

Owners of an affected Costway or Giantex steam sauna should take the following steps:

1. Stop using the steam sauna right away and unplug it from the wall outlet.
2. Cut the steam unit’s power cord after unplugging it, so the sauna cannot be used again.
3. Take a photograph of the destroyed unit as proof for your refund request.
4. Email the photo to support@giantex.com to start your refund, following Giantex’s own recall instructions [3]. The CPSC notice also lists submitting it online at giantex.com/pages/recall.
5. Call Giantex toll-free at 844-242-1885 any time if you have questions about the refund process.
6. Report the incident to the CPSC at SaferProducts.gov or its hotline at 800-638-2772 if you were injured.
7. Keep the sauna’s box, receipt, or order confirmation until the refund is complete.

Legal Options

No lawsuit or class action has been filed over this specific recall of the Giantex and Costway steam saunas, and no MDL exists. A recall does not automatically establish liability or eligibility for compensation. A burn tied to one of the recalled Giantex or Costway steam saunas may still support a legal claim against Giantex, the company that made and sold them. Anyone hurt by a recalled sauna can have a lawyer review the facts of what happened and when. A review never promises a specific result.

Filing Deadlines

Deadlines for filing a product-injury claim come from state law. The time limit that applies depends on where the injury happened and where the injured person lives. Some states begin the countdown on the day the injury happened, while others wait until a person discovers the harm. A burn from a recalled product is often obvious right away, but every case is different. If that window closes, a claim can be barred no matter how strong the facts are. Anyone hurt by a recalled steam sauna should speak with a lawyer promptly to learn which deadline applies to them.

Frequently Asked Questions

How Long Does It Take to Get a Refund for a Recalled Steam Sauna?

Refunds for the recalled Costway and Giantex steam saunas typically arrive within 7 days after a consumer submits photo evidence that the unit was destroyed, according to Giantex’s own recall notice. The timeline starts once the destruction photo and any requested order details reach Giantex.

Did Costway Recall All of Its Steam Saunas?

No, Costway did not recall all of its steam saunas. This recall covers only the Giantex- and Costway-branded 2-liter and 3-liter sets with the 11 listed model number and SKU pairs. The notice names no other Costway or Giantex sauna product.

What Should I Do If I Was Burned by a Recalled Steam Sauna?

If you were burned by a recalled steam sauna, get medical care first and keep records of the treatment. Photograph the injury, save receipts or the product packaging, and note the date and how the burn happened, since these details can matter later for an individual legal claim.

Where Are the Recalled Costway Steam Saunas Manufactured?

The recalled Costway and Giantex steam saunas are manufactured in China, according to the CPSC’s recall notice. The recall itself does not name a manufacturing plant or supplier, only the country where the product was made.

Can I Return a Recalled Steam Sauna to the Store Where I Bought It?

No, you cannot return a recalled steam sauna to the store or marketplace where you bought it. Giantex handles every refund directly, though its own recall notice also lists contacting Giantex through Amazon as one way to start that refund, alongside email and phone.

What Comes with the Recalled Costway Steam Sauna Set?

Each recalled Costway steam sauna set comes with more than the enclosure. It includes a folding chair, a foot roller, a felt mat, and a remote control, all named in the CPSC’s own description of the product.

References

1. https://www.cpsc.gov/Recalls/2026/Giantex-Recalls-Giantex-and-Costway-Portable-Steam-Saunas-Due-to-Burn-Hazard
2. https://www.mayoclinic.org/first-aid/first-aid-burns/basics/art-20056649
3. https://www.giantex.com/pages/important-safety-recall-giantex-portable-steam-saunas