Published by If you purchased the recalled Neutrogena Makeup Remover Ultra-Soft Cleansing Towelettes and experienced an infection or other adverse reaction, you may be entitled to seek compensation.
Our experienced product-liability team offers a free, no-obligation case evaluation—no fees unless we recover compensation for you.
Table Of Contents
What’s the Problem?
In September 2025, Neutrogena Makeup Remover Ultra-Soft Cleansing Towelettes were voluntarily recalled after testing revealed contamination with the bacterium Pluralibacter gergoviae. [1]
While healthy individuals face a low risk from this organism, it can cause urinary tract infections, eye infections, respiratory illnesses or sepsis especially in immunocompromised users. [2]
Approximately 1,312 cases from a single lot (1835 U6325A) were sold across four U.S. states—Texas, Georgia, Florida and South Carolina. [3]
Although no specific lawsuit related solely to the infection risk has yet been publicly filed, users who paid for or used the contaminated wipes may have legal grounds to pursue an individual claim.
Latest Update Chronology
- Sept 19, 2025 – Neutrogena parent company Kenvue Brands LLC initiates voluntary recall of the marked lot after internal testing detected Pluralibacter gergoviae contamination. [4]
- Oct 26, 2025 – Public announcements and news outlets confirm recall details—including the Class II risk designation, the lot number, and the states where distribution occurred. [5]
- Oct 25, 2025 – Legal commentary highlights that buyers may have recourse if they suffered infection, eye irritation or other illness after using the contaminated wipes—even in absence of a formal class action. [6]
Product & Usage Overview
Neutrogena Makeup Remover Ultra-Soft Cleansing Towelettes (50-count, 25-pack) are sold online and in major retailers, marketed as “plant-based, compostable” makeup-removal wipes.
The recalled lot bears code 1835U6325A and includes specific model packaging details. The contamination risk underscores the vulnerability of pre-moistened cosmetic towelettes to microbial growth—especially when preservatives fail or manufacturing controls lapse.
The Class II recall classification means the product may cause temporary or medically reversible adverse health consequences, though serious long-term injury is unlikely for most users.
Potential Injuries & Health Effects
The bacterium Pluralibacter gergoviae found in the wipes is resistant to certain preservatives and has been associated with these potential harms:
– Urinary-tract infections (especially in individuals with compromised immunity)
– Eye infections or conjunctivitis linked to contaminated wipes used near eyes
– Respiratory infections or sepsis in vulnerable individuals [7]
– Skin irritation, rash or allergic reaction after contaminated contact
Individuals who received medical treatment, required antibiotics or medical care following use may have stronger legal claims.
Do You Qualify for a Claim?
You may qualify if you:
– Purchased the Neutrogena Makeup Remover Ultra-Soft Cleansing Towelettes from lot 1835 U6325A or suspect your product is part of the recall
– Experienced an infection, medical treatment, skin or eye reaction, or other illness after using the wipes
– Retained the wipe packaging or lot code, proof of purchase (receipt or online order), or medical records documenting the reaction
– Paid for the wipes and now wish to seek compensation for medical treatment or product loss
Because no specific litigation is currently known, acting quickly preserves your ability to initiate a claim rather than waiting for a class action.
Evidence You Should Gather
To support a claim:
– Save the wipe packaging showing lot number or take a photo
– Keep your proof of purchase or order history
– Obtain medical records documenting infection, treatment, or adverse reaction after use
– Record correspondence from Neutrogena, Kenvue or the retailer regarding the recall
– Note when and how you used the wipes, and any symptoms that followed
Damages You Can Recover
Depending on your situation, a claim may include:
– Medical costs related to treatment—doctor visits, antibiotics, eye care, hospital bills
– Lost wages if you missed work due to treatment or illness
– Replacement or refund value of the product purchased
– Compensation for pain, suffering, or emotional distress from the incident
In the absence of a class action, individual claims could seek full recoveries, including product cost and associated treatment.
Legal Theories & Liability Grounds
Potential legal theories include:
– Manufacturing defect: The product failed normal preservative or microbial-control standards, leading to contamination
– Failure to warn: Consumers were not sufficiently alerted to the risk or should have been notified earlier about the contamination
– Breach of warranty: The product was marketed as safe and plant-based, but the contamination indicates a failure of the implied safe-use warranty
– Negligent recall handling: Delayed or incomplete recall communications may add liability depending on when users were informed
Because the recall itself signals recognition of a defect, frustrated consumers may have a case even without documented injury beyond mere use of the affected wipes.
Statute of Limitations & Timing
Consumer product injury claims vary by state—but often require filing within one to four years from the date of injury or discovery of harm. If you received infection or needed medical care after about late 2025, it is advisable to consult an attorney promptly to understand your timeline and ensure evidence preservation.
Frequently Asked Questions
- Was there a class action lawsuit for the contaminated wipes? – Not currently. While Neutrogena faces separate class action litigation over alleged “plant-based” labeling, no publicly filed suit yet specifically addresses the contamination recall. [turn0search2]
- Can I still file a claim if I didn’t get sick but purchased the culprit wipes? – Possibly. You may still claim for product loss or risk of harm under warranty or consumer-protection laws, though documented medical harm strengthens your case.
- What should I do if I have the recalled lot? – Stop using the product, dispose of it safely or follow the recall instructions, keep records and consider seeking monitoring if symptoms appear.
Why It’s Important to Act Now
If you purchased the recalled Neutrogena wipes and suffered an adverse reaction or merely purchased the implicated lot and now worry about infection risk, you should request a free legal review.
Early action helps preserve product evidence, medical records and strengthens your position even if widespread lawsuits are not yet filed.
A prompt consultation may clarify whether you qualify for compensation and might position you ahead of any mass-claim accumulation.
References
- https://www.goodhousekeeping.com/beauty/a69146554/neutrogena-makeup-wipes-recall-2025/
- https://www.health.com/makeup-remover-wipes-recall-11832910
- https://www.livemint.com/us/trending/neutrogena-wipes-recalled-fda-popular-makeup-remover-alert-bacteria-pluralibacter-gergoviae-11761406495919.html
- https://www.kxlf.com/life/recalls/neutrogenas-popular-makeup-remover-wipes-recalled-over-contamination-concerns/
- https://www.mysanantonio.com/news/local/article/neutrogena-makeup-remover-wipes-recall-texas-21121896.php
- https://news.bloomberglaw.com/esg/j-j-lawsuits-seize-on-uncertainty-over-meaning-of-plant-based