Table of contents
- Latest iWALK Power Bank Recall Updates
- May 29, 2025: CPSC Announces Recall of iWALK Power Banks
- Which iWALK Power Banks Are Affected?
- Why Were iWALK Power Banks Recalled?
- Reported Incidents, Injuries, or Illnesses
- What Should Consumers Do?
- Legal Options
- Frequently Asked Questions
- How Can I Tell If My iWALK Power Bank Is Part of the Recall?
- What If My iWALK Power Bank Is Not One of the Listed Models?
- How Do I Contact U2O Global About the iWALK Recall?
- What Evidence Should I Keep After an iWALK Power Bank Fire?
iWALK Magnetic Wireless Power Banks were recalled on May 29, 2025 because the lithium-ion battery can overheat and ignite. The recall is ongoing and covers about 27,500 of them. The firm has received 15 fire reports, with 10 burn injuries.
Three models are affected: MXB008, DBL6000M and DBL6000P, each with listed serial numbers. Compare the numbers on your device with the lists below.
Stop using the power bank and email service@iwalk.net for a full refund. No lawsuit, class action or MDL has been filed over these power banks.
Latest iWALK Power Bank Recall Updates
May 29, 2025: CPSC Announces Recall of iWALK Power Banks
The CPSC and U2O Global Co. Ltd. announced a voluntary recall of about 27,500 iWALK Magnetic Wireless Power Banks, recall number 25-304 [1].
The notice lists the affected models and serial numbers. It tells owners to stop using the power banks and offers owners a full refund.
Which iWALK Power Banks Are Affected?
The recall covers these iWALK Magnetic Wireless Power Banks, listed by model and serial number:
- Model MXB008 (PowerGrip Slim): GK2309880, GK2309899, GK2310154, GK2310155, GK2310157, GK2310160, GK2310346, GK2311108, GK2311109, GK2311110, GK2311315, GK2311396
- Models DBL6000M and DBL6000P (PowerGrip Mag), first group of serial numbers: GK2309901, GK2309902, GK2309903, GK2310005, GK2310006, GK2310163, GK2310165, GK2311388, GK2312035, GK2312036, GK2312282
- Models DBL6000M and DBL6000P (PowerGrip Mag), second group of serial numbers: GK2312461, GK2312462, GK2312737, GK2312770, GK2401164, GK2401564, GK2403407, GK23081458, GK23081460, GK23081462
The word “iWALK” is printed on the front of each power bank, and the iWALK recall page lists the model and serial number on the back [2].
The DBL6000 models have a circular phone holder ring above the LED display. The power banks were sold online at iWalkMall.com, Amazon.com and other e-commerce websites from July 2021 through March 2024 for between $20 and $57.
Why Were iWALK Power Banks Recalled?
iWALK power banks were recalled because their lithium-ion batteries can overheat and ignite. The CPSC says this poses a risk of serious injury or death from fire and burn hazards.
The company says some of the lithium-ion batteries “may overheat and ignite, posing fire and burn hazards to consumers.” The recall is voluntary and was carried out in cooperation with the CPSC.
Reported Incidents, Injuries, or Illnesses
U2O Global has received 15 reports of the lithium-ion battery catching fire. Those fires resulted in 10 burn injuries. These reports alone do not prove that a power bank caused every incident.
USA TODAY covered the recall on May 30, 2025, noting that 27,500 portable power banks were recalled because of fire and burn hazards [3].
What Should Consumers Do?
If you own a recalled iWALK power bank, take these steps:
- Stop using the recalled power bank immediately and store it in a safe location.
- Compare the numbers on the back of your power bank with the model and serial lists above.
- Write “Recalled” on the power bank in permanent marker, then take a photo that shows the model and serial number.
- Email the photo to service@iwalk.net and ask for a full refund, including sales tax and shipping fees.
- Do not throw the battery away. Call your local household hazardous waste center before you dispose of it.
- Report a dangerous product at SaferProducts.gov, or call the CPSC hotline at 800-638-2772.
Legal Options
A recall does not automatically decide who is liable or who may claim. No lawsuit or MDL names U2O Global or iWALK over these power banks.
Frequently Asked Questions
How Can I Tell If My iWALK Power Bank Is Part of the Recall?
Your iWALK power bank is part of the recall only if its model and serial number appear on the lists above. Look at the back of the device, because appearance alone does not settle it.
What If My iWALK Power Bank Is Not One of the Listed Models?
The company says a power bank that is not one of the listed models is not part of the affected batch. Check the model and serial number on the back against each list before deciding.
How Do I Contact U2O Global About the iWALK Recall?
You can contact U2O Global about the iWALK recall by email at service@iwalk.net or toll-free at 888-279-0111. Phone lines are open 9 a.m. to 6 p.m. PT, Monday through Friday. The company also posts details at iwalk.net under Product Recalls.
What Evidence Should I Keep After an iWALK Power Bank Fire?
After an iWALK power bank fire, keep the device, its model and serial number and photos of any damage. Save the order confirmation, refund emails, medical records for burns, and fire department or insurance reports.