Table of contents
- Latest Apollo Electric Scooter Recall Updates
- July 24, 2025: CPSC Announces the Apollo City Recall
- August 31, 2023: CPSC Announces the Apollo Phantom Recall
- Which Apollo Electric Scooters Are Affected?
- Why Were Apollo Electric Scooters Recalled?
- Reported Incidents, Injuries, or Illnesses
- What Should Consumers Do?
- Other Recalls, Warnings, or International Actions
- Legal Options
- Frequently Asked Questions
- Where Can I Find an Apollo Service Repair Location?
- What Evidence Should I Keep After an Apollo Scooter Fall?
- Which Stores Sold the Recalled Apollo Scooters?
- Where Is the Apollo Phantom Recall Page?
Apollo Imports Inc. recalled Apollo City 2024 electric scooters on July 24, 2025, because the weld line can crack and break the stem. A broken stem poses fall and injury hazards.
About 790 scooters carry listed serial numbers. A separate 2023 recall covers about 3,900 Apollo Phantom scooters with a stem bolt that can come loose. Stop using an affected scooter and contact Apollo for a free repair.
The U.S. Consumer Product Safety Commission lists both as Fast Track recalls and has not expanded either. No lawsuit, class action or MDL has been filed over Apollo scooters.
Latest Apollo Electric Scooter Recall Updates
July 24, 2025: CPSC Announces the Apollo City Recall
On July 24, 2025, the U.S. Consumer Product Safety Commission announced recall 25-402 for about 790 scooters from Apollo Imports Inc. On the Apollo City 2024 model, a cracked weld line can break the stem [1].
August 31, 2023: CPSC Announces the Apollo Phantom Recall
On August 31, 2023, CPSC announced recall 23-270 for about 3,900 Apollo Phantom V1, V2 and 60V scooters. The recall covers a stem bolt that can loosen [2]. Apollo offers a free replacement bolt.
Which Apollo Electric Scooters Are Affected?
Two groups of Apollo scooters are covered by CPSC recalls:
- Apollo City Model Year 2024, serial numbers 4202240300001 to 4202240301236 and 4202240400001 to 4202240400764, about 790 scooters.
- Apollo Phantom V1, V2 and 60V models, about 3,900 scooters.
The City serial number is on the bottom of the scooter deck. Owners can also find it in the Apollo App. Phantom owners match the model name on the scooter.
Why Were Apollo Electric Scooters Recalled?
Apollo City 2024 scooters were recalled over a weld line that can crack, causing the stem to break. CPSC says this poses fall and injury hazards.
Apollo Phantom scooters were recalled because the stem bolt can come loose, causing the suspension and wheel assembly to separate.
CNN reported on September 2, 2023, that the recall announcement says the bolt can become loose over time and break [3].
Reported Incidents, Injuries, or Illnesses
For the City scooters, Apollo received 10 reports of the weld cracking on the stem. Four riders reported coming off the scooter. One injury was reported, including abrasions.
For the Phantom scooters, Apollo received seven reports of the bolt breaking and the stem detaching or loosening. Three injuries were reported: bruising, cuts and abrasions.
Apollo gave CPSC these counts. They are not lawsuit allegations, and reports do not prove the scooter caused every incident.
What Should Consumers Do?
Owners of a recalled Apollo scooter should take these steps:
- Stop using the recalled scooter immediately.
- Check your City serial number or Phantom model name against the lists above.
- City owners: fill out the online form at https://apolloscooters.co/pages/apollo-city/recall. Take the scooter to a service repair location to have the stem replaced free of charge.
- Phantom owners: Apollo sends a free replacement bolt with a video link showing how to install it at home. Servicing and partner locations also replace or tighten the bolt free of charge.
- Call Apollo at 888-501-8862 for the City or 833-693-3468 for the Phantom, 9 a.m. to 5 p.m. ET Monday through Friday. Email support@apolloscooters.co.
- Report a problem or injury to the CPSC hotline at 800-638-2772 or at SaferProducts.gov.
Other Recalls, Warnings, or International Actions
The Phantom recall is separate from the City recall, so each has its own steps. An owner of both a City scooter and a Phantom should follow the steps for each recall.
Legal Options
No lawsuit, class action or MDL names Apollo over its scooters. A recall does not automatically establish liability or eligibility.
A rider hurt in a fall may have an individual product liability claim. A lawyer can review it. Our scooter injury lawsuit page covers scooter injury claims more broadly.
Frequently Asked Questions
Where Can I Find an Apollo Service Repair Location?
Apollo lists its service repair locations at https://apolloscooters.co/pages/locations-near-you. City owners take the scooter to one of these locations after filling out the recall form, so the stem can be replaced.
What Evidence Should I Keep After an Apollo Scooter Fall?
After an Apollo scooter fall, keep the scooter and its serial number or model. Save the purchase receipt, photographs of the broken stem, weld or bolt, medical records, and any Apollo correspondence or recall form record.
Which Stores Sold the Recalled Apollo Scooters?
The stores that sold the recalled Apollo scooters include Best Buy and BestBuy.com for the City, along with Amazon.com. Phantom scooters were sold through Fluidfreeride.com, Justride.com, Adventuresportsusa.com, Allelectricmotion.com and Apolloscooters.com.
Where Is the Apollo Phantom Recall Page?
The Apollo Phantom recall page is at https://apolloscooters.co/pages/apollo-phantom-2021-2022-bolt-recall. Apollo says it is contacting all known Phantom purchasers directly about the free replacement bolt, so owners may already have received a message from the company.