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Oklahoma Woman Alleges Hair Loss from WEN Cleansing Conditioner

A woman from Claremore, Oklahoma, claims her hair fall out after using WEN Sweet Almond Mint Cleansing Conditioner.


What’s the Problem?

August 25, 2016 – April Helean claims she saw an ad on TV for WEN by Chaz Dean in 2014. She was spending about $130 per month on the hair care products before noticing big problems, according to FOX News.

“I would just do this and just rake my hands through and it just comes out, just big ol’ whatever,” Helean said.

The U.S. Food & Drug Administration (FDA) has received hundreds of reports of hair loss, balding, rash and itching associated with WEN lavender pomegranate and sweet almond mint cleansing conditioners. These reports led to a class action lawsuit filed against WEN by Chaz Dean and its marketing company Guthy-Renker in July 2014.

Last month, FDA sent a letter to healthcare providers asking dermatologists to contact the agency about any patients who suffered hair loss after using WEN hair care products. FDA has had concerns about WEN since at least January 2014, and sent letters to company officials requesting information about quality control procedures and adverse event reports. The agency said it had received at least 127 customer complaints, while Guthy-Renker received about 21,000 such complaints.

WEN hair care products have not been recalled and are still on the market because law does not require cosmetic manufacturers to disclose customer complaints or share safety information.

Helean said she used WEN Sweet Almond Mint Cleansing Conditioner and a clump of hair came out. Now, she thinks she is just going to throw the bottles away.

Senators Dianne Feinstein (D-CA) and Susan Collins (R-ME) have proposed a Personal Care Products Safety Act that would require cosmetics manufacturers to reveal their products’ ingredients and reports of adverse health events to the FDA. The companies would also be required to hand over internal studies showing potential health effects.

FDA would have the authority to recall dangerous products, and to require specific warnings for items that contain ingredients not suitable for certain consumers.

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