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What’s the Problem?
This recall affects about 2.5 million Ellipsis Jetpack mobile hotspots imported by Franklin Wireless Corp., according to the U.S. Consumer Products Safety Commission (CPSC) [1].
“The lithium-ion battery in the hotspots can overheat, posing fire and burn hazards,” CPSC said.
The word “Verizon” is printed below the digital display window on the front of the recalled hotspots. The charger provided with the recalled Jetpacks has a sticker on the wire that states: Compatible: FWC MHS900L, Model: FWCR900TVL, DC151030.
The recalled hotspots were sold online and at Verizon stores nationwide from April 2017 through March 2021 for between $50 to $150.
If you purchased a hotspot that is affected by this recall, you should contact Verizon for information about how to obtain a free replacement hotspot.
This recall began on April 8, 2021.
How to Improve Your Hotspot Reception
Verizon hotspots receive their internet signal from cell towers, causing your cell reception to have a major effect on your hotspot speeds. For a good connection, you should have a 5G LTE or 4G LTE signal, indicated by a 5G or 4G label next to the signal meter on your smartphone. Use the signal bars on your phone to determine your level of reception, and try to keep it at 3 bars or more.
Follow these simple tips to improve your Verizon hotspot reception:
- Keep your hotspot elevated – An elevated hotspot has a better line-of-sight to the tower providing the internet signal. If you live in a 2-story house, you should place the hotspot on the upper level and close to a window, if possible.
- Keep your hotspot out and uncovered – Don’t keep your Verizon hotspot in a bag or your pocket while using it. Put it right on the table where you’re working, and don’t cover it up with anything. You want as few obstructions as possible between your hotspot and the cell tower.
- If you have two bars or less, relocate to an area with better reception – 2 bars of cell reception is where you start to notice a significant dip in mobile internet performance.
FAQs
What compensation can be sought in a Verizon Hotspot lawsuit?
Compensation in a Verizon Hotspot lawsuit can include medical expenses, pain and suffering, lost wages, property damage, and other related costs. In severe cases, punitive damages may also be awarded to penalize Verizon for negligence.
How can consumers determine if their Verizon Hotspot device is defective?
Consumers can determine if their Verizon Hotspot device is defective by checking for recall notices issued by Verizon or regulatory agencies, which typically include product names, batch numbers, and other identifying information.
What steps should I take if I am injured by a defective Verizon Hotspot device?
If you are injured by a defective Verizon Hotspot device, seek immediate medical attention, document the incident and your injuries, retain any remaining product and receipts, and consult a lawyer to discuss potential legal action and compensation.
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Do I Have a Verizon Hotspot Lawsuit?
The Products Liability Litigation Group at Schmidt & Clark, LLP law firm is an experienced team of trial lawyers that focus on the representation of plaintiffs in Verizon Hotspot Lawsuits. We are handling individual litigation nationwide and currently accepting new personal injury and property damage cases in all 50 states.
If you or a loved one was injured by a recalled Verizon wireless hotspot, you should contact our law firm immediately. You may be entitled to a settlement by filing a suit and we can help.