A number of people whose property was allegedly damaged when their Galaxy Note 7 smartphones exploded are claiming that Samsung has refused to compensate them for replacement costs.
Free Confidential Lawsuit Evaluation: If you or a loved one suffered a burn injury from an exploding Samsung phone, you should contact our law firm immediately. You may be entitled to compensation by filing a suit and our lawyers can help.
What’s the problem?
October 21, 2016 – According to a report in The Guardian, Galaxy Note 7 owner John Barwick was awoken during the night by his phone catching on fire and exploding on his nightstand. He says the incident caused around $9,000 in damage to his bed, carpet and curtains, almost none of which Samsung is willing to pay for.
Barwick claims he called Samsung immediately after the fire and representatives said they’d call back within 24 hours. When they didn’t, he called again and emailed pictures of the damage. “They said they’d call us back,” Barwick said. “They never did.”
Eventually Samsung returned the call and referred Barwick to its insurance company, Samsung Fire & Marine, who refused to pay replacement costs for any of the damaged property. Instead, they offer to pay a depreciated value for the items.
The global Note 7 recall is expected to cost Samsung up to $17 billion in lost revenue, and the company has been criticized for squeezing consumers over every dollar of compensation. Evidence has surfaced of Samsung attempting to keep customers in the dark, as a leaked text from a Samsung representative showed earlier this month.
“I can try and slow him down if we think it will matter, or we just let him do what he keeps threatening to do,” said the text, referring to a customer whose smartphone allegedly suffered fire damage. If the company really wants to move past the Note 7 debacle, many feel that it should consider a major overhaul rather than penny pinching its customers.
Do I Have a Samsung Galaxy Lawsuit?
The Product Liability Litigation Group at our law firm is an experienced team of trial lawyers that focus on the representation of plaintiffs in Note 7 recall lawsuits. We are handling individual litigation nationwide and currently accepting new burn injury cases in all 50 states.
Free Case Evaluation: Again, if you were burned by a Samsung Galaxy smartphone, you should contact our law firm immediately. You may be entitled to a settlement by filing a suit and we can help.