A Chinese man is claiming that his replacement Samsung Galaxy Note 7 caught fire within 24 hours of being shipped to him, raising concerns about whether the company’s problems with battery fires are spreading to newer versions of the smartphone.
Free Confidential Lawsuit Evaluation: If your Samsung phone caught fire and burned you, you should contact our law firm immediately. You may be entitled to compensation by filing a suit against the manufacturer and our lawyers can help.
What’s the problem?
September 29, 2016 – A Samsung representative was sent out to meet with the man, 25-year-old Hui Renjie, and take his Note 7 to investigate the problem immediately, but he wanted to go public first, according to Bloomberg. The explosion allegedly resulted in minor burns to 2 of his fingers, as well as damaged his MacBook.
“We are currently contacting the customer and will conduct a thorough examination of the device in question once we receive it,” Samsung said in an e-mailed statement.
Samsung is engulfed in perhaps the worst crisis in its corporate history after customers who purchased its Galaxy Note 7 phones began reporting them catching fire and exploding just days after the devices were released last month. The company announced on September 2 that it would replace all 2.5 million phones sold globally, and that it had uncovered the cause of the battery fires, ensuring customers that the new phones wouldn’t have the same design flaws.
However, the incident in China raises concerns that the replacement Note 7 phones will have the same problems as the old devices, leaving the door open for additional recalls and brand damage. Analysts have estimated that the first recall cost Samsung up to $2 billion.
On Tuesday, Samsung said that 60% of the recalled Galaxy Note 7s have been exchanged in the U.S. and South Korea. About 90% of users have chosen to replace their recalled devices with a new Note 7, the company said.
Do I Have a Samsung Galaxy Lawsuit?
The Product Liability Litigation Group at our law firm is an experienced team of trial lawyers that focus on the representation of plaintiffs in Samsung Galaxy Note 7 lawsuits. We are handling individual litigation nationwide and currently accepting new burn injury cases in all 50 states.
Free Drug Lawsuit Evaluation: Again, if you were injured by an exploding Samsung phone, you should contact our law firm immediately. You may be entitled to a settlement by filing a suit and we can help.